Executive Vice-President, Kyowa Kirin International plc
“Hard to say in a sound bite the genius of working with the Where There’s Smoke team. Not only is the solution insight rich and brilliant but the journey, teamwork and focus to get there galvanises everyone involved to go the extra mile. For almost two decades, on many different projects Helen has always exceeded expectations and raised eyebrows from shop floor to executive committee – brilliant, and counting time to our next project! THANK YOU”
Dr Colin Sims, Executive Vice-President, Kyowa Kirin International
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Chief Commercial Officer, Golden Charter
“We have really enjoyed working with WTS. They were great at really getting under the skin of the industry, consulting with various internal and external stakeholders and of course ultimately the customer. Their methodologies for truly understanding the customer were fascinating and quite unique in my experience. It gave us a real depth of understanding not only in terms of the customers’ view on our product innovation but also informing our thinking at idea stage. The blend of human psychology, research methodologies and how customers respond to brands really gave us food for thought and delivered a clear path forward in terms of our innovation plans.”
Karen Trickett, Chief Commercial Officer, Golden Charter
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Customer Solutions Director CHEP Europe
“Their special combination of structured approach to research, rigour in creating insight, creativity in problem solving, and determination to ensure the actionability of the outcomes are whyI have worked with Where There’s Smoke for over 7 years, and plan to continue to do so. They manage the conflict inherent in pursuing innovative solutions particularly well.”
Michael Archer, Customer Solutions Director, CHEP Europe
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