Innovative, sustainable & purposeful solutions

Utilising the latest digital tools to enable creative and productive meetings wherever our clients are in the world.

Challenges we have addressed

Case Studies

Developing in-depth patient journeys, across 3 different markets, to map where interventions would make the biggest improvements to patient’s quality of life

Exploring the future of funeral planning in the midst of a global pandemic, from consumer insight to actionable ideas

Reinventing the supermarket supply chain with the development of a reuseable system which will remove single use packaging across multiple lines at national and international scale

Designing and producing a three day all hands conference virtually, for 700 people in 4 languages and over 15 countries

Enabling the nation’s favourite baker to create digital loyalty schemes worthy of their playful brand character

Researching and creating content to inspire health care professionals across Europe on the potential of digital healthcare for patients and HCPs

Designing and facilitating virtual ideas sessions for a consultancy specialising in giving brands purpose, in real time across four time zones and in five countries

Developing positionings to make plant-based menus more appetising to everyone, vegetarian or not

Identifying the unmet needs and challenges for members of a global medical indemnifying society to develop innovative products and services to protect members into the foreseeable future

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Our Clients

What our clients say about us

Testimonials

“Hard to say in a sound bite the genius of working with the Where There’s Smoke team. Not only is the solution insight rich and brilliant but the journey, teamwork and focus to get there galvanises everyone involved to go the extra mile. For almost two decades, on many different projects Helen has always exceeded expectations and raised eyebrows from shop floor to executive committee – brilliant, and counting time to our next project! THANK YOU”

Dr Colin Sims, Executive Vice-President, Kyowa Kirin International

“We have really enjoyed working with WTS. They were great at really getting under the skin of the industry, consulting with various internal and external stakeholders and of course ultimately the customer. Their methodologies for truly understanding the customer were fascinating and quite unique in my experience. It gave us a real depth of understanding not only in terms of the customers’ view on our product innovation but also informing our thinking at idea stage. The blend of human psychology, research methodologies and how customers respond to brands really gave us food for thought and delivered a clear path forward in terms of our innovation plans.”

Karen Trickett, Chief Commercial Officer, Golden Charter

“Their special combination of structured approach to research, rigour in creating insight, creativity in problem solving, and determination to ensure the actionability of the outcomes are whyI have worked with Where There’s Smoke for over 7 years, and plan to continue to do so. They manage the conflict inherent in pursuing innovative solutions particularly well.”

Michael Archer, Customer Solutions Director, CHEP Europe

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